Getting Better - Increase In Patient Satisfaction

Getting Better – Increase In Patient Satisfaction

Patient satisfaction with hospital care continues to rise within NHS Forth Valley. The latest national inpatient experience survey, published annually by the Scottish Government, found 82% of patients rated their overall care and treatment as good or excellent. This is an increase of 6% from 2012, and our highest rating since the survey began in 2010.

Big improvements were also reported with care and treatment received in the Emergency Department with 90% of patients having a very positive or positive experience – a 10% increase from the 2012 survey and 3% above the Scottish average. Another area which recorded impressive results was the overall rating of the hospital or ward environment – 91% had a very positive or positive experience which was up 18% from 2012 and 3% ahead of the national average. The standard of cleanliness in wards or rooms was also excellent, according to 98% of patients questioned.

NHS Forth Valley’s Director of Nursing, Professor Angela Wallace, said: “The results are very encouraging and the increase in patient experience would not have been possible without the hard work, commitment and dedication of our staff across NHS Forth Valley.

“We value feedback from patients and relatives and this survey is particularly useful as it gives us an insight into how individual patients viewed their recent stay in hospital. We also recognise that we still have more to do in a number of areas and we will continue to work with patients to take forward further improvements.”

Winter 2018/19 News