Staff Survey Results

Staff Survey Results

The results of the 2014 NHS Scotland Staff Survey show that 36% of staff in NHS Forth Valley completed the survey, compared with 34% in 2013 – the national average for the latest survey was 35%. The good news is that we have improved in the majority of areas – but there is still work to be done.

OVERALL EXPERIENCE/WELL INFORMED

A higher proportion of positive responses were recorded for all questions in these sections compared to the 2013 results.

  • 65% of respondents thought care of patients/service users is NHS Forth Valley’s top priority – up 16% from 2013
  • 62% of respondents felt they were able to do their job to a standard they are personally please with – up 5% from 2013
  • 89% of respondents are happy to go the ‘extra mile’ at work when required – up 3% from 2013
  • 57% of respondents felt they were kept informed about what is happening in the health board – up11% from 2013

APPROPRIATELY TRAINED AND DEVELOPED

  • 81% of respondents have had KSF development review, performance review, appraisal, Personal Development Plans in the last 12 months – up 28% on 2013

A big improvement on the previous year after a major programme was undertaken. Work will continue throughout 2015.

INVOLVED IN DECISIONS

  • 28% of respondents felt they are always consulted about changes at work – up 7% from 2013
  • 43% of respondents were confident their ideas or suggestions would be listened to – up 6% from 2013
  • A slight improvement compared to 2013 but work will continue throughout 2015

TREATED FAIRLY AND CONSISTENTLY

  • 61% of respondents thought their line manager encouraged them at work – up 8% from 2013
  • 81% of respondents feel they get the help and support they need from colleagues –up 4% from 2013

PROVIDED WITH A SAFE WORKING ENVIRONMENT

  • 39% of respondents felt that they could meet all the conflicting demands on their time at work – up 6% on 2013
  • 79% of respondents had Health & Safety training paid for or provided by the Board up 3% on 2013.

From this, a focus on mandatory training has already been agreed and is being taken forward through an audit.

BULLYING & HARASSMENT

  • 14% of staff have experienced bullying and harassment from other colleagues – down 1% from 2013
  • 40% of respondents experienced emotional/verbal abuse from patients/service users or other members of the public – down 1% since 2013

These issues will be supported through both organisational values and Dignity and Respect policy.

The NHS Forth Valley Staff Survey Steering Group is reviewing our local results to help develop a new action plan for 2015. You can find out more about the national results here www.gov.scot/Publications/2014/12/8893/0

Spring 2015 Everyone Matters