New ALFY Service Helps Patients Remain Well at Home

New ALFY Service Helps Patients Remain Well at Home

Staff from NHS Forth Valley have been working with colleagues at Falkirk Council to develop a new service in Bo’ness to help support people to remain well at home.

The service consists of a round the clock advice line known as ALFY – Advice Line For You – and is available to anyone aged 65 or over as well as family members and other people who may care for them.

The dedicated phone line 01324 567247 is operated by experienced nurses who will listen to callers’ concerns, and make sure they receive the right help and support.  This could range from offering general re-assurance and advice, to signposting callers to relevant emergency social work, voluntary or locality based services.  They will even be able to book appointments to attend a rapid access frailty clinic for a specialist review or arrange for a nurse to visit day or night.

Alongside ALFY, people are being encouraged to develop a personal care plan known as Your Plan and share this with their family and those people closest to them as well as health and care professionals. In addition, monthly education sessions are being held in the Bo’ness area for anyone wanting to learn more about the service and speak directly with health and care professionals.

If successful, the aim is to extend the service across the entire Falkirk Council area and into Stirling and Clackmannanshire. For more information www.nhsforthvalley.com/alfy

Spring 2015 Developments & Innovations