Staff are being encouraged to record feedback from patients as part of a campaign by the Scottish Government to give people a bigger say about their healthcare.
Information is being gathered on an electronic system that is currently being piloted in five areas – a ward within Forth Valley Royal Hospital, a ward in a community hospital, dietetics, Glenochil prison and a GP practice. Feedback will help shape and improve services in the future. Once the pilot is complete the system will be evaluated and rolled out across the whole of NHS Forth Valley including GP practices and community pharmacies.
The work is linked to the Patient Rights (Scotland) Act 2011 which gives patients specific rights and encourages them to take part in decisions about their health and wellbeing
The legislation places clear responsibility on relevant NHS bodies and health service providers to record any comments, compliments, concerns and complaints which they receive.